Wholesale accounts are available to brick-and-mortar retail shops, or online retailers with their own storefronts (websites). Businesses are forbidden from selling Luna C / Luna Porcelain, Madame Luna candles merchandise on any other online retail outlet. Luna C / Luna Porcelain, Madame Luna candles merchandise may not be sold on Amazon, Takealot, through Facebook Buy-In Groups or any other means.
To qualify for wholesale purchases, you must be a valid retail business and by agreeing to our terms and conditions you certify that you are such.
- Prior to approval as a wholesale customer you must first register on our website www.lunaporcelain.co.za for a wholesale account.
- So that we might register your account as a wholesale customer you must then submit a Wholesale Application
- Upon approval as a wholesale customer you will be able to preview wholesale pricing, shop for products, and place orders directly from our website.
The minimum order value excl. VAT and shipment is R2500.
Orders must be pre-paid. You will be emailed a proforma invoice including shipping costs, and goods will be held for 3 days pending payment. Please note that we only hold limited stock so all orders will be held for a maximum of 5 days being reallocated to another stockist. No orders will be processed until full payment is received.
If an order has already been packed and the order is cancelled, and 8% packing fee will be charged.
- Submit your order via our wholesale site at www.lunaporcelain.co.za
- You must be a registered user to view this site. If you have not yet registered please go to the web site, click on “Be a Wholesaler, Apply here!” and apply for an account. Follow the prompts and submit your information.
- Call our customer service representative 021 447 3642 / 021 447 2784 .
- Please have an order form or the web site available when calling so that you can reference item numbers. You can download our order form here.
- Fax your order to 086 531 1151. We can provide an order form to you via e-mail.
Products or goods purchased from Luna C shall be sold at the manufacturer’s Recommended Retail Price (RRP), and never above 20% of the RRP.
All prices are listed in South African Rand. These prices exclude VAT and the cost of shipment. Prices are subject to change without notice but confirmed order pricing will be honoured.
Returns must be made in writing directly to Head Office within 5 days of delivery date quoting invoice number and reasons. No returns are acceptable without Luna C prior approval and delivery instructions for transport. Shipping will be charged.
Please email us with details of the product prior to returning it.
After a period of time being accredited, you may apply for credit terms with us by filling out an application form with at least three credit references. If you would like to fill a credit application please contact us on email@example.com.
A 2% interest is charged per month for overdue accounts.
No cheques are accepted.
Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice after calculating the shipment cost based on weight, dimensions and delivery address after order is packed.
Please inspect all shipments immediately upon arrival. Please contact our office at firstname.lastname@example.org within 1 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 5 days after receipt.
Please allow at least 3-4 days from the time of your order for completion of packing. Larger orders may require more time; please contact us for information about availability.
We do not ship international orders at this time, but we sell to stores in other countries when they arrange their own shipment.
All of the designs, products, and content within and any materials made available on the website are the sole property of Luna C. The website, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of Luna C. You hereby agree not to reprint, post, or copy (including electronic or digital scans) any photography, sales materials, or product designs without the advance, express written consent of Luna C.
Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of Luna C.
Luna C does not collect or record any credit card details you may provide when purchasing products from the Luna Porcelain website.