Shipping & Deliveries
Please note that we use Citi-Sprint for our deliveries within South Africa. Once the weight, dimension and delivery address is set, the price of the delivery is calculated and added into the Invoice.
If you prefer, you can use your preferred courier and arrange your own pick up from our warehouse in Woodstock, Cape Town.
Please make sure to inform us when placing the order.
How long will my order take to arrive (within South Africa)?
Leaves Madame Luna HQ: Within 24 Hours
To Cape Town: 1 – 2 Working Days
To Main Centres: 2 – 3 Working Days
To Regional Areas: 2 – 5 Working Days
To Remote Areas: 5 – 7 Working Days
Note: These delivery times are estimations.
When do you deliver?
Our couriers generally deliver from Monday to Friday, between 08h00 -17h00.
Where is my order?
Once the order has been packed and collected by the courier, we send you an e-mail with a tracking number so you can track the status of your order.
Follow this link that will direct you to the courier tracking page www.citisprint.co.za where you can track-your-parcel.
How long will my order take?
Approximately 3 working days, but it depends on where you have asked us to deliver to and the availability of the products you’ve ordered.